Cancellation Policy

1. A refund will be issued when a cancellation letter (or email) is received by marketing@airacer.com or a cancellation phone call is made to 800-213-5051 no later than 48 hours prior to the scheduled time indicated on the Purchase Confirmation Letter. A minimal transaction fee (6% of the original purchase price) will be charged by Airacer. No exceptions.


2. No refund for cancellation requested less than 24 hour prior to the scheduled time indicated on the Purchase Confirmation Letter. The customer should call the provider indicated on the Purchase Confirmation Letter to reschedule. If the provider does not acknowledge the rescheduling request, no refund will be issued.


3. A rescheduling requested between 48 hours and 24 hours prior to the scheduled time indicated on the Purchase Confirmation Letter will be acknowledged. Airacer staff will assist in the rescheduling but a 20% of the original transaction (the original purchase price) will be charged.


4. A customer who does not show “on time” per the scheduled time indicated on the Purchase Confirmation Letter will not be rescheduled or receive a refund.  No exceptions.


5. If you have a scheduled time for a flight training, pilot lincense package or a rental service, Please cancel the flight 24 hours prior to the scheduled flight time. In the case of a no show, the Airacer system will charge the reservation fee which is equal to 0.5*the hourly rate.


6. A missed appointment due to an act of nature beyond customer’s control that prevented customer from showing up, will be rescheduled.  Customers requesting a refund will be charged a minimal transaction fee (6% of the original purchase price).


7. A cancellation initiated by Airacer will result in a full refund.


8. A cancellation decision may be made by a pilot at any time if any safety related issues arise. Airacer will assist in rescheduling a new appointment based on availability.


9. All rescheduling request and cancellation request should be conducted by calling 800-213-5051 or by email marketing@airacer.com. No exceptions.